Privacy Policy

At Piles and Fistula Care Centre (referred to as “we”, “our”, or “us”), we value and respect the privacy of our patients and visitors. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you access our website www.pilesandfistulacarecentre.com (“Website”) and our mobile application (“App”).

By using our Website and App, you agree to the terms of this Privacy Policy

Information We Collect

We collect only the minimum information necessary to provide consultations and treatments:

  • Patient name, age, gender, and contact details (shared voluntarily through WhatsApp, phone calls, or emails).

  • Medical history and consultation details shared during in-clinic or online consultations.

  • Payment details when fees are transferred via UPI for online consultations.

No Registration or Login Required

  • We do not require users to create an account, register, or log in on our Website or App.

  • Bookings and consultations are arranged directly through WhatsApp or phone calls.

  • Your data is not stored in any online accounts or login systems managed by us.

How We Use Information

  • To schedule consultations (in-clinic and online).

  • To prepare customised treatment sets or prescriptions for patients.

  • To process and confirm consultation payments received via UPI.

  • To communicate updates related to appointments, delivery, or medical advice.

Data Storage and Security

  • Patient details and medical information are stored securely and accessed only by Dr. D. S. Rathi and Dr. Deepak Rathi for consultation purposes.

  • We do not sell, rent, or share patient data with any third parties, except where required by law.

  • Online payments are processed securely through UPI. We do not collect or store sensitive payment credentials like UPI PINs or bank passwords.

Communications

  • Communication with patients is carried out via WhatsApp, phone calls, or email.

  • By contacting us, patients consent to receiving consultation-related messages, reminders, and updates.

Third-Party Services

  • Our Website and App may contain links to third-party platforms such as UPI apps or courier tracking websites.

  • We are not responsible for the privacy practices or policies of these external websites or services.

Patient Rights

  • Patients have the right to request access, correction, or deletion of their personal details provided to us.

  • Such requests can be made directly via our support email.

Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices. The most recent version will always be available on our Website and App.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:
Mobile: 9818050963

Email: drdeepakrathi@yahoo.com
Owners / Consulting Doctors: Dr. D. S. Rathi and Dr. Deepak Rathi