Refund and Cancellation Policy

At Piles and Fistula Care Centre, we strive to ensure patient satisfaction with our consultations, customised Ayurvedic treatments, and prescribed medicines. This policy outlines the conditions under which cancellations, returns, and refunds are accepted.

Consultation Fees

  • In-clinic and online consultation fees (paid in advance through UPI or at the clinic) are non-refundable once the consultation has been confirmed.

  • In rare cases where a consultation cannot be conducted due to our unavailability, we may reschedule or initiate a refund.

Order Cancellations

  • Patients may request a cancellation of their medicine order only if the parcel has not yet been dispatched.

  • Once the order has been dispatched from our clinic, cancellations will not be accepted.

Returns and Refunds

  • We provide medicines as customised treatment sets tailored to the patient’s individual consultation and condition. Since formulations may differ from patient to patient, returns are limited.

  • Returns are accepted only under the following conditions:

    • Medicines are unopened, sealed, and unused.

    • The request for return is made within 3 days of delivery.

  • If the above conditions are met, patients may be eligible for a refund or replacement after verification.

  • Refunds will be processed using the original method of payment (UPI).

Non-Returnable Items

  • Opened packets, partially used medicines, or altered treatment kits are strictly non-returnable.

  • Customised formulations prepared specifically for a patient’s case will not be eligible for return once dispensed.

Delivery Issues

  • In case of wrong parcel dispatch, missing medicines, or damage during delivery, patients must contact us immediately with proof (such as photos of the package).

  • After verification, we will arrange a replacement or refund as per requirement.

Contact Information for Support

For cancellations, refunds, or return-related queries, please reach out to us at:
Support Number: 9818050963
Email: drdeepakrathi@yahoo.com
Owners / Consulting Doctors: Dr. D. S. Rathi and Dr. Deepak Rathi