Terms and Conditions

Welcome to Piles and Fistula Care Centre (referred to as “we”, “our”, or “us”). These Terms and Conditions govern the use of our website www.pilesandfistulacarecentre.com (“Website”) and our mobile application (“App”) on Android. By accessing, browsing, booking a consultation, or availing services through our Website or App, you agree to comply with and be bound by the following terms.

If you do not agree with these Terms, we request you not to use our services.

Medical Services

• We provide in-clinic consultations strictly through prior bookings received via WhatsApp or phone call.

• We also provide online consultations, for which payments must be made in advance through UPI to confirm the appointment.

• Based on the online consultation with our doctors, we may either:

  • Deliver customised Ayurvedic treatment sets directly to the patient’s provided address, or

  • Issue a digital prescription for the patient to purchase medicines independently.

• All treatments are planned and approved exclusively by Dr. D. S. Rathi and Dr. Deepak Rathi.

Payment and Fees

• All applicable consultation fees, prescription charges, or treatment set costs must be paid in advance through UPI for online consultations.

• In-clinic consultation fees are payable at the clinic at the time of the visit.

• Payments once made are non-refundable, except where cancellation is initiated by us due to unforeseen circumstances.

Delivery of Treatment Sets

• For online patients who opt for customised treatment sets, delivery timelines may vary depending on availability and logistics.

• We are not responsible for delays caused by courier partners, natural disruptions, or incorrect addresses shared by the patient.

Patient Responsibilities

• Patients must provide accurate personal, medical, and contact details during consultation or booking.

• Any misinformation or concealment of medical history is solely the responsibility of the patient, and we shall not be held liable for complications arising due to the same.

• Patients are advised to follow all medical advice, dietary restrictions, and treatment plans given during consultation.

Limitation of Liability

• Our consultations, prescriptions, and treatments are Ayurvedic in nature and intended to support patient wellness.

• Results may vary from patient to patient based on medical history, condition severity, and patient compliance.

• We are not liable for any self-medication, deviations from prescribed treatment, or purchase of medicines from unauthorised sources.

Use of Website and Application

• The Website and App must not be misused for fraudulent bookings, false identities, or illegal purposes.

• Patients must not attempt to copy, modify, or tamper with the application or website structure.

• We reserve the right to terminate or restrict access to our services in cases of misuse.

Intellectual Property

• All information, text, graphics, images, and other content on the Website and App are property of Piles and Fistula Care Centre unless otherwise stated.

• Unauthorized reproduction, distribution, or modification of the content is strictly prohibited.

Data Protection and Privacy

• Patient details, medical history, and payment information provided during consultation are treated with utmost confidentiality.

• We do not share patient information with third parties, except where required by law.

Changes to Terms and Conditions

• We may update or modify these Terms from time to time without prior notice.

• Continued use of our Website or App after such updates implies acceptance of the revised Terms.

Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

• Any disputes arising out of these Terms will be subject to the jurisdiction of courts in Delhi, India.

Contact Information

For queries, concerns, or support, you may contact us at:
Call : 9818050963

Email: drdeepakrathi@yahoo.com
Owners / Consulting Doctors: Dr. D. S. Rathi and Dr. Deepak Rathi