Terms and Conditions

Welcome to Piles and Fistula Care Centre (“we”, “our”, “us”). These Terms and Conditions govern use of our Website (pilesandfistulacarecentre.com) and Android App. By accessing or using our services, including bookings done via WhatsApp or phone call, you agree to the following terms:

• We provide in-clinic consultations by prior booking through WhatsApp or calls.
• Online consultations require advance payment via UPI.
• Customised treatments or digital prescriptions are provided post online consultation.
• Payments are generally non-refundable.
• Patient data accuracy and compliance with medical advice are the patient’s responsibility.
• Our services are Ayurvedic and results may vary.
• Use of the Website/App must comply with applicable laws, and misuse may result in termination of access.
• Content on Website and App are our intellectual property.
• Patient information is confidential and protected.
• Governing law is India, jurisdiction is Indore courts.

For full details, please refer to the full Terms and Conditions.

Privacy Policy

We respect your privacy and do not require registration or login on our Website or App. Bookings and consultations are handled directly via WhatsApp or phone calls. Our privacy practices include:

• Collecting only necessary patient data shared voluntarily during consultation.
• Securely storing and restricting access to your personal and medical information.
• Not selling or sharing your data except as legally required.
• Processing payments securely via UPI, with no sensitive info stored by us.
• Communicating through WhatsApp, calls, or email.
• Patients can request access or correction of their data.

For full details, please review our full Privacy Policy.

Refund and Cancellation Policy

Our policy on cancellations and refunds:

• Consultation fees are non-refundable once confirmed.
• Orders can be cancelled only if not yet dispatched.
• Returns accepted only for unopened and sealed medicines within 3 days of delivery.
• No returns for opened or customised medicines.
• For delivery issues, contact us immediately with proof for replacements/refunds.
• Contact Support: 9818050963 or drdeepakrathi@yahoo.com.

For full details, see the full Refund & Cancellation Policy.